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3 Critical Items to Address For Your Customer Experience Strategy

Virtual Hold

Presented By: Virtual Hold



Presented by Chad Hendren, Director of Solution Innovation, Virtual Hold Technology

Live Date: February 7, 2016. PLEASE SIGN IN TO LISTEN TO THE RECORDING.

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About the Webcast

Omni-channel is more than just a buzzword today. Virtually every company strives to provide their customers with a complete experience, but it's a practice that less than 3% of companies have mastered. With incoming customer data from every known channel, it becomes more challenging for companies to properly leverage that data and deliver a comprehensive experience.

Do you think your CRM is providing a true Omni-channel strategy?

Listen to this recording as we discuss:
• How to leverage incoming contextual data, apply analytics and achieve actionable outcomes
• What it takes to establish true customer experience engagement in conjunction with your existing CRM strategies
• The realities of what can and cannot be achieved with a “build versus buy” customer experience solution

About the Presenters

Chad Hendren, Vice President and General Manager, CX Solutions, Virtual Hold Technology

Chad brings more than 20 years of expertise in contact center technologies, hosted solutions, software development, and telecommunications services. He has traveled the world extensively, further broadening his exposure to industry challenges and customer experience expectations. To-date, Chad has numerous patents relating to telecommunications and multi-modal interaction handling with an emphasis on efficient, effective service delivery. His educational background is Business Information Systems and Software Development. Chad joined Virtual Hold Technology to work with the team to advance Customer Outcome Management solutions.