About the Webcast
Today, most contact centers support one primary language. To anyone speaking or writing a different language, they simply apologize and attempt to service them through the agent’s language. We know this is a problem and it will get even harder based on new research showing that 50% of contact centers expect an increase in multilingual interactions over the next three years.
your ready to stop apologizing and start providing more effective (and
exceptional) multilingual support? Join us as we discuss:
• New research and insights on multilingual interactions
• Language options for contact centers
• Five steps to develop and optimize the right multilingual support for your organization
About the Presenters
Tom Tseki, Vice President and General Manager of GeoFluent and Customer Care Solutions for Lionbridge
Tom is the Vice President and General Manager of GeoFluent and Customer Care Solutions for Lionbridge, a leader in multilingual solutions for IT Service Desks, contact centers and global enterprises. He is an industry veteran, and his experience and expertise include helping organizations implement and leverage omni-channel strategies to improve employee, customer and partner experience while gaining internal efficiencies. Tom has a deep background in technology as it relates to communications, analytics and workforce optimization. He works closely with leaders on strategies to improve care while increasing productivity and satisfaction.