When to Use Your 1-800 Number - When to Use Chat
Presented By: 7
Live Date: July 18th, 2017. PLEASE SIGN IN FOR RECORDING
Presented by: Vijai Shankar, Senior Director of Industry Marketing, 7
About the Webcast
More customers are going digital and many are using text-based communications. However, the 1-800 number still dominates compared to digital channels for support. As a result, customer experience leaders struggle to serve customers in the moment and in channels they prefer - online, mobile, in apps, or on social media.
Consider chat. It is available wherever customers are, and can deliver contextually relevant, in-the-moment support to enhance experience and outcomes. But that's not all; chat conversations are a gold mine of data and insight that can power huge improvements in customer engagement metrics.
Join us for this
webinar and learn:
- Why chat is the path to digital transformation.
- How your company can move voice calls to chat and benefit from the transition.
- How to enhance customer experiences while reducing cost.
About the Presenters
Vijai Shankar, Senior Director of Industry Marketing, 7
Vijai brings more than 15 years of experience in enterprise software to his role as Senior Director of Industry Marketing at 7, Inc. His responsibilities include leading retail marketing research and strategy. Prior to 7, Vijai held senior marketing positions at Kony, Genesys and VeriSign where he was responsible for product marketing, messaging, go-to-market and communications for strategic products and drove new customer acquisition programs in key verticals.