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When to Use Your 1-800 Number - When to Use Chat

[24]7

Presented By: [24]7



Live Date: July 18th, 2017. PLEASE SIGN IN FOR RECORDING

Presented by: Vijai Shankar, Senior Director of Industry Marketing, [24]7

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About the Webcast

More customers are going digital and many are using text-based communications. However, the 1-800 number still dominates compared to digital channels for support. As a result, customer experience leaders struggle to serve customers in the moment and in channels they prefer - online, mobile, in apps, or on social media.

Consider chat. It  is available wherever customers are, and can deliver contextually relevant, in-the-moment support to enhance experience and outcomes. But that's not all; chat conversations are a gold mine of data and insight that can power huge improvements in customer engagement metrics.

 Join us for this webinar and learn:

  • Why chat is the path to digital transformation. 
  • How your company can move voice calls to chat and benefit from the transition. 
  • How to enhance customer experiences while reducing cost. 

 

About the Presenters

Vijai Shankar, Senior Director of Industry Marketing, [24]7

Vijai brings more than 15 years of experience in enterprise software to his role as Senior Director of Industry Marketing at [24]7, Inc. His responsibilities include leading retail marketing research and strategy. Prior to [24]7, Vijai held senior marketing positions at Kony, Genesys and VeriSign where he was responsible for product marketing, messaging, go-to-market and communications for strategic products and drove new customer acquisition programs in key verticals.