Score Big in Knowledge Management with Gamification

Presented by Kelly Koelliker, Director, Global Solutions Marketing, Verint

May 12, 2016. Sign in to view the recording.

About the Webcast

Meet the business goals of your knowledge management program by stimulating agent adoption and contribution

Keeping employees engaged with their work can be an ongoing challenge for many organizations. While coaching, mentoring, and training can enhance employee engagement, savvy organizations are incorporating elements of game theory — gamification — into the workplace to help stimulate and motivate their staff. By creating games with engaging themes and narratives, organizations can change employee behavior, help motivate employees to consume product/service content, encourage collaboration, and drive engagement. Listen to the webcast to learn how to:

• Ensure employees are providing consistent, accurate and up-to-date information to customers using a central knowledge base
• Motivate employees to contribute to the knowledge base and track KPI goals
• Maximize your knowledge investment and achieve your business goals with motivated, engaged employees

Related Content:  

• Six Best Practices for Agent Knowledge Management
• Webcast: Customer Experience Myths and Service Slips
• COLUMN: Gamification Making Inroads in Providing Effective Motivational Tools for Contact Center Employees