Presented by: Oscar Alban, Principal Market Consultant and Roger Woolley, Vice President, Solutions Marketing, Verint
On Demand - March 2013 - SIGN IN BELOW TO LISTEN TO THE RECORDING
Did you know that addressing regulatory compliance is the risk area that concerns executives the most, according to a recent analyst study? In the past few months alone, North American credit card companies have incurred penalties in excess of $200M for compliance issues. To avoid large monetary penalties and legal issues, organizations are searching for ways to identify fraud quickly in customer service interactions, including calls, email, text, and social interactions. Sign in to hear::
* How required compliance with consumer protection regulations spans the globe.
* Why customer service, back office, and branch operations all have a stake in the compliance game.
* Which six departments in an organization account for about three-quarters of all fraud.
* What actions you can take today to help your organization address compliance and fraud.
Don't miss your opportunity to discover best practices, tools, and techniques that can help your organization combat fraud and address compliance requirements more effectively.
Roger Woolley, VP, Solutions Marketing, Verint - Roger has more than 20 years of marketing and product management experience in the high-tech industry. Roger is currently responsible for the global product marketing strategy relating to Verint’s Impact 360® Workforce OptimizationTM suite, including quality monitoring and analytics, workforce management, performance management, eLearning and other related products and services in the portfolio.
Oscar Alban, principal global market consultant, Verint - Prior to joining the company in 1997, Oscar spent 12 years as a regional sales and training manager for a Fortune 500 company in its 1,200-person, inbound/outbound, state-of-the-art call center division.
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