Presented By: Gordon Eddy , Director, Product Management and Tim Moynihan, Vice President, Marketing, Empirix
On Demand Date: July 2012
Introducing new customer services – and upgrading existing contact center technologies – is essential for satisfying the needs of today’s “always on” mobile consumers. Unfortunately, these changes must be made in highly complex, inter-operated environments in a world where customers are no longer tolerant of poor service. Preempting issues with pre-deployment testing is no longer a luxury – the chance of a negative customer experience is too great a risk to take.
Before implementing an “Experience Assurance” program, companies typically need to understand the financial return prior to committing funds.
In this webcast we look at:
• Costs associated with specific technology failures
• Specific speech, toll free number and regression testing programs
• ROI for testing services
This webcast offers a detailed look at the costs associated with specific technology failures and provides you with a plan to avoid a negative experience for your customer.
About the Presenters:
Gordon Eddy , Director, Product Management
Gordon Eddy is the Director of Product Management for Test Solutions at Empirix, Inc. Over the past twelve years, Gordon’s primary responsibilities have been to bring new, innovative network and service assurance solutions to the VoIP/NGN/IMS market place. He joined Hammer Technologies in 1999, one year before that company became part of Empirix, Inc. Prior to his arrival at Hammer, Gordon worked at Teradyne in a variety of roles ranging from test engineer to senior product manager. He holds a B.S. in Electrical Engineering from University of Massachusetts-Lowell and MBA from Bentley College in Waltham, MA.
Tim Moynihan, Vice President, Marketing
Tim Moynihan serves as vice president of marketing at Empirix. In this role, Tim is responsible for strategic business planning and product revenue growth strategies as well as expanding Empirix's position as the market leader in service quality assurance solutions for enterprises and service providers. These responsibilities include providing executive leadership, managing their individual business units on both an internal and external basis as well as overseeing marketing objectives worldwide.
With a specialty in technology marketing in both U.S. and international markets, Tim served as vice president of global marketing and channels at Envox Worldwide prior to Empirix, where he developed and implemented company product management and product marketing and channel strategies for advanced inbound and outbound voice communications solutions. Tim earned his bachelor's degree at the College of the Holy Cross in Worcester, MA, and received his MBA from Purdue University.