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Customer Experience - Game On

Cisco Systems, Inc.

Presented By: Cisco Systems, Inc.



On Demand Date: April 2015

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Presented by Zack Taylor, Strategy Director, Cisco
  

Can You Question the Answers?  Play Contact Center Jeopardy.
Test your expertise against your peers while you learn in an interactive adaptation of one of the world’s most popular game shows. Everyone’s a contestant in this exciting “answer and question” webcast format which will be a fun, fast-paced hour that reveals uncommon knowledge about how contact centers are supporting the shift to an overall customer experience strategy.

Contact Center Categories include:

  • Customer Engagement - 4 mega-contexts with impact
  •  Better Business Outcomes - 4 New Contact Center Adoptions
  • Moments of Truth - 5 ways to influence customer perceptions, attitudes & behaviors
  • Business & Technology Alignment - Practical suggestions for improvement 

Take Action! - Ideas you can use in your center right away!  The session focuses on emerging insights of how market leaders are addressing critical customer engagement challenges and recent observations from key industry engagements. Just like a TV game show, attendees had the opportunity to win prizes throughout the LIVE webcast! 


About the Speaker: Zach Taylor, Strategy Director, Cisco
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Zack Taylor directs strategy for Cisco’s Business Transformation Architecture Group. He’s a frequent speaker in the contact center marketplace, is a published author and holds seven US Patents in contact center applications. Taylor also holds an NPS certification from Satmetrix and is a CCXP with the Customer Experience Professionals Association. 

 

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