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How to Deliver Omnichannel Customer Engagement, Today!


Presented By: Genesys

Wednesday, August 24, 2016


About the Webcast


Recording Now Available

Sometimes, contact center and IT professionals mistakenly interchange the terms "omnichannel" and "multichannel." Don’t be one of them!

Providing omnichannel CX means having the ability to consistently deliver seamless, personalized service throughout the customer's journey. This requires bridging disparate systems implemented for voice, web, social or mobile customer service, breaking down silos between channels to holistically manage customer context.

You will learn:

  • How to map your customer's journey and create a roadmap to omnichannel customer engagement
  • How you can deliver seamless experiences with a Customer Experience Platform
  • Success stories of how industry leaders are delivering omnichannel CX
  • Business benefits you can realize by enabling omnichannel customer engagement

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This is a Global Webinar presented Live in North America, Latin America, Europe and Asia-Pacific!

About the Presenters

Barbara Gonzalez, Vice President of Worldwide Business Consulting, Genesys

Lisa Abbott, Sr. Director, Product Marketing, Genesys