About the Webcast
Companies gain actionable insights from the Internet of Things; connecting people to people, people to things, and things to things. Businesses have the capability to forge a bond with consumers throughout the customer lifecycle. The most successful organizations know their customers, and how they’ve interacted with them before.
Learn how your business can deliver positive start-to-finish customer journeys. Join this fast-paced, interactive workshop as we discuss the 5 critical steps that impact the connected digital experience.
Through audience participation, you’ll discover
• What really is the connected digital experience?
• What are my customers’ perceptions?
• What am I doing right… or wrong?
• How to make adjustments to the customer flow…where do my customers start….what is their last point of contact?
• How does the connected digital experience affect my workforce? Do they need to be retrained?
Digital transformation projects can be complex and have many moving parts that need to be connected. Join this webcast as we explore the first 5 steps to get you started.