Presented By: Elaina Herber, Senior Manager, Business Development, ecenta America Inc., and Mika Tuominen, Director SAP Business Communications Management on Demand

Date: January 21st, 1:00 - 2:00 Eastern

More and more companies are turning to outsourced and managed services in their operations. Contact centers make no exception. According to Forrester Research “contact center owners are leaning toward an increased emphasis on self-service and applications that provide greater insight into customer experience… and find increased interest in services delivered as hosted or software-as-a-service (SaaS) to reduce upfront expenses”.

A SaaS model for contact centers allows for infrastructure owners to consistently deliver positive ROI through leveraging a shared service platform. Spend 45 minutes with us to learn how to eliminate upgrade costs, drive efficiencies into the workforce, and reduce your overall TCO in the contact center.

Learn how to leverage a SaaS model if your business is:
• Rapidly changing its contact center needs, looking for advanced functionality without overhead
• A Multi-site firm with multiple contact centers
• An Organization growing through Merger and Acquisition activity
• An Enterprise expanding its labor pool with remote agents
• A Business needing contact center business continuity plans
• A Business needing to quickly expand and contract for peak seasons/traffic/campaigns
• An Enterprises with limited capital for upgrades/expansions

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