P Presented By: Tom Lynch, Director of Architecture and Product Management, Enterprise Monitoring, and Tim Moynihan, Vice President of Marketing, Empirix  

 On Demand Date: December 2011 

Proactive performance monitoring across the contact center enables companies to predict issues and preempt any customer impact. This methodology not only assures a great experience, but also generates significant cost savings. For example, a major international telecommunications company saved almost one million dollars by decreasing the time spent troubleshooting problems. Additionally, a U.S. brokerage firm saved nearly $400,000 by avoiding additional agent talk time due to voice quality issues. 

Watch this webcast and look at the financial implications of proactive contact center assurance, including a detailed analysis of how to measure ROI in your organization.  

About the Presenters   

Tom Lynch 

As the Director of Architecture and Product Management of Enterprise Monitoring at Empirix, Tom defines and drives the implementation of Contact Center and Unified Communications monitoring solutions. To this role he brings over twenty years of experience in the test and measurement market, specifically holding development and management positions in Engineering.  

Tim Moynihan 

Tim serves as vice president of marketing at Empirix. In this role, Tim is responsible for strategic business planning and product revenue growth strategies as well as expanding Empirix's position as the market leader in service quality assurance solutions for enterprises and service providers. These responsibilities include providing executive leadership, managing their individual business units on both an internal and external basis as well as overseeing marketing objectives worldwide.