Moderated By: Don Van Doren, Principal of UniComm Consulting
Panelists include: Serge Hyppolite, Director Product Marketing, Aspect: Tod Famous, Manager of Product Management, Cisco Systems; and Paul Demopoulos, Senior Marketing Manager, Applications, Siemens
On Demand: Live Date: March, 2008
Seems like a natural. UC links people, processes, and technology to speed business processes. In the contact center, UC should enable an agent to find someone who can help answer a tricky question. IM to a supervisor; or a presence-enabled solution to identify an expert who is available right now. In this debate we discuss: What works? What doesn’t? The theory, but also look at some examples of successes and failures.