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5 Ways to Improve Your Call Center Reporting & Analytics

Evolve IP

Presented By: Evolve IP



June 22, 2017

Presented by Rich Fox, VP Contact Center Solutions, Evolve IP


About the Webcast

Most businesses share the same goals i.e. to improve customer experience, enhance productivity and increase revenue. However, aligning your contact center reporting & analytics to your goal is not a simple walk in the park.

Join us for a 24 minute live webinar to learn about the 5 Best Ways to Improve Your Call Center Reporting & Analytics including:

--What type of reports should be available to gauge the success of your contact center?

--What are the key metrics & trends to review?

--How often should they be reviewed?

--How to identify when corrective action are required?

--Finding the right balance when goals conflict

About the Presenters

Rich Fox, Vice President, Contact Center Solutions, Evolve IP

Rich's extensive background includes 25 years of operations and technology roles that span product management, application development, contact center leadership, technology infrastructure, and voice communications.