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4 Strategies To Ensure Agent Happiness and Omnichannel Success

Genesys

Presented By: Genesys



June 21, 2:00 pm Eastern

Brendan Dykes, Director Product Marketing, Genesys

Nicholas Klisht, Director, ConvertiCulture

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About the Webcast

Customer centric organizations have implemented an omnichannel strategy or are in the process of adding new contact channels that blend together seamlessly to deliver a personalized customer experience.

Successful omnichannel implementations are not just about having the right person in the right place at the right time. It’s enabling agents to seamlessly pivot between channels, giving them the support they need to always be engaged and most importantly, developing an understanding of what makes them tick to drive their ongoing loyalty.

Register now. You will learn:

  • Methods that ensure the most qualified customer ambassador is always there to respond accurately and promptly.
  • How visibility of agents metrics and their team’s metrics affect motivation.
  • How to overcome obstacles that attribute to the agent desktop dilemma

    

About the Presenters

Brendan Dykes, Director Product Marketing, Genesys

Nicholas Klisht, Director, ConvertiCulture