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Tech Tank - Preparing for the Future of Workforce Management

NICE Systems

Presented By: NICE Systems

February 6, 2:00 pm Eastern

Presented by NICE


About the Webcast

Balancing agent resources with call and contact center volume is perhaps the most important strategic component to achieving and maintaining call center efficiency.  Unless the right tools are in place to meet the demands of increasingly complex contact center operations, managers struggle to reach their objectives.  See how emerging solutions can help you to improve service levels while keeping costs in check.


About the Presenters