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Robots in the Contact Center – Are You Ready for the Next Wave?

EdgeVerve Systems

Presented By: EdgeVerve Systems



Presented by Naresh Kothari, Sr. Director, Business Development, Edgeverve

Live Date: June 21, 2016. PLEASE SIGN IN TO LISTEN TO THE RECORDING.

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About the Webcast

Robotic Process Automation (RPA) has been proven to provide 40% - 75% cost reductions -- double what can now be achieved by traditional methods of optimizing operations. In addition, the RPA model is scalable and independent of changes in labor costs.

Listen to this webcast as we discuss

• How robots can increase productivity by up to 30%
• What are the best applications for robots? What makes sense and what does not?
• How can robots increase business predictability and lay the groundwork for an improved customer experience

We will also take a specific look at the way a leading Fortune 100 retailer and a Fortune 500 technology corporation have already benefited from RPA.

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About the Presenters

Naresh Kothari, Sr. Director, Business Development, EdgeVerve Systems

In his present role, Naresh is responsible for designing solutions that enhance customer value through the use of technology. He also spearheads several initiatives that help enterprises enhance customer experience across channels. Naresh completed his engineering degree from Pune University and has over 17 years of experience in solution design, business development, program management and client engagement. He specializes in creating solutions to enhance customer experience for many leading companies. Naresh has established himself as a thought leader in the customer experience space. His thought provoking and business management articles have been featured in various trade and management journals including CustomerThink and Infosysblogs. Naresh has often been quoted by national and trade publications.