Visual IVR In Action - Personalized Customer Experience
Presented By: Jacada
Presented by Karnail Jita, Solutions Consultant, North America, Jacada
Live Date: August 4, 2016. Please sign in to listen to this recording.
About the Webcast
Are your customers frustrated with your IVR?
Listen to this showcase as we show you how visual IVR delivers a personalized and digital experience to voice callers, enabling a better customer experience with improved self-service.
You will see how Visual IVR:
1. Transforms Voice IVR into a digital experience
2. Is able to improve self-service by over 10% (based on implementations at Fortune 500 companies globally)
3. Allows customers to easily transition from the digital channel to the agent, with full context, resulting in significantly reduced handle times.
About the Presenters
Karnail Jita, Solutions Consultant, North America, Jacada
Karnail specializes in Jacada Visual IVR and core products, conducting proof-of-concept trials, and designing solutions for customer requirements. He comes from Jacada EMEA and prior to Jacada he held senior positions at Saleforce.com and Software AG.