Driving Digital Adoption via Customer Intent - The Jacada Contact Hub
Presented by Chris du Toit, CMO, Jacada
Live Date: February 14th, 2016. PLEASE SIGN IN TO LISTEN TO THE RECORDING.
About the Webcast
According to Forrester, 40% of consumers have a high willingness, and ability, to shift spend. It only takes a single experience for the empowered customer to stay or leave the company. In 2017, says Forrester, one-third of businesses will shift to customer-obsessed operations and effectively compete on the basis of experiences. Delivering outstanding customer experiences means delivering great self-service assets.
Introducing the Jacada Contact Hub - the industry’s first Digital Routing Engine to drive digital adoption and lower inbound call volume by right channeling customers to the proper digital channel. Engage your customers where they are - whether it’s an inbound digital session, a voice inquiry, or a proactive outbound alert.
Jacada will demonstrate how digital routing, virtual assistance and outbound engagement can be accomplished, using a single platform to provide a continuous and personalized customer experience.
Learn how the following capabilities, geared to drive digital adoption and improve the customer’s experience, are easily performed with the Jacada Contact Hub:
• Pivot voice calls into a personalized, self-service interaction
• Engage website visitors with a Virtual Agent to fully assist and resolve the inquiry there and then
• Send proactive notifications to lower inbound call volume
2017 is the year to get closer to your digital customer – are you up to the challenge?
About the Presenters
Chris du Toit, CMO, Jacada
Chris’ responsibilities at Jacada include global Go-To-Market strategy, corporate positioning, and marketing strategy and campaigns. He has over 20 years of experience in product management, marketing and software development having held several senior leadership positions. Before joining Jacada, Chris founded a successful software consulting company providing large scale software systems to Fortune 500 companies. Outside of work, He enjoys app development, automated trading algorithms and provides pro-bono legal services. Chris is also the author of "Brand Activism, Inc." which profiles the rise of corporate influence. He holds a BS Computer Science from Rhodes University, a JD from Concord Law School and is admitted to practice in the State Bar of California.