| Date | Press Release |
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8/13/2008 12:00:00 AM
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What makes a company great? Great employees…
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7/7/2008 12:00:00 AM
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Convergys, CRM Magazine and Speech Technology Magazine present a live webinar on: 'The Power of Personalization - Using Personalized Speech Self-Service to Thrive and Compete”
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6/2/2008 12:00:00 AM
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Convergys Corporation Presents a Webinar on “Customer Experience Strategy: Aligning Your Enterprise with Customer Thinking”
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5/21/2008 12:00:00 AM
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CONTEXTMEDIA, INC. CHOOSES BROADSIGN TO POWER THE LARGEST DIGITAL SIGNAGE NETWORK IN DIABETES CLINICS
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5/21/2008 12:00:00 AM
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KNOVA® Software Chosen for Upgrades by Verizon Wireless
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5/21/2008 12:00:00 AM
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NMS Communications and tele-apps to bring video and voice services to UAE customers
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5/21/2008 12:00:00 AM
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Convergys Expands Client Offerings with Acquisition of Visage Mobile Subscriber Management Platform
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5/20/2008 12:00:00 AM
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CYBERTECH LAUNCHES INDUSTRY-LEADING SCREEN RECORDING AND EVALUATION APPLICATIONS TO ITS AWARD-WINNING VOICE AND DATA RECORDING SOLUTIONS
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5/20/2008 12:00:00 AM
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SiteAcuity Launches Site-to-Phone™ First-of-a-Kind Software for Linking Web Call-ins, Leads and Sales with Online Campaigns and Keywords
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5/20/2008 12:00:00 AM
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Vangent simplifies complex Medicare enrollment process with New Online Solution for Plan beneficiaries
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5/20/2008 12:00:00 AM
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DialAmerica Improves Operational Efficiencies with All-in-One IP Communications Software Suite from Interactive Intelligence
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5/20/2008 12:00:00 AM
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Alcatel-Lucent and Convergys Announce a Partnership to Provide Operators With a Pre-Integrated, Converged Billing and Customer Care Solution
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5/20/2008 12:00:00 AM
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CosmoCom, BT Urge Companies to Increase “Homeshoring”
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5/20/2008 12:00:00 AM
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Envision Named 2008 American Business Awards Finalist
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5/20/2008 12:00:00 AM
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HyperOffice is finalist in American Business Awards
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5/20/2008 12:00:00 AM
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Performance Management Critical to Customer Satisfaction in Enterprise Operations
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5/20/2008 12:00:00 AM
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The world premiere of IVONA Telecom with Romanian voice and MRCP support
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5/20/2008 12:00:00 AM
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Monitronics Implements Workforce Management Software from Verint Witness Actionable Solutions
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5/20/2008 12:00:00 AM
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SoundBite Communications Announces the Intelligent Communications Platform Enabling Integrated Multi-Channel Campaign Strategies
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5/20/2008 12:00:00 AM
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Sonasoft Announces New Version of its SonaSafe Suite Solution New release offers advance features for backup/recovery and disaster recovery
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5/20/2008 12:00:00 AM
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Alterian Delivers Record Results for Fiscal Year 2007-2008
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5/20/2008 12:00:00 AM
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Convergys to Expand Operations in Philippines by Nearly 50 Percent
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5/19/2008 12:00:00 AM
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Public Services Company of Kuwait Chooses the AMC Technology Multi Channel Integration Suite to Integrate their Microsoft Dynamics CRM Application with their Nortel Contact Center
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5/19/2008 12:00:00 AM
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Implementation of Cognos 8 helps drive Business Intelligence change at Scottish Government Agency
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5/19/2008 12:00:00 AM
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Experian Launches Business Credit Monitoring System
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5/19/2008 12:00:00 AM
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Industry Visionary Martha Rogers Joins eglue’s Board
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5/19/2008 12:00:00 AM
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Verint Wins Patent Lawsuit Against Nice Systems on Speech Analytics Technology
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5/19/2008 12:00:00 AM
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Convergys Announces New Solutions for In-house Customer Service Operations
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5/19/2008 12:00:00 AM
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INOVA SOLUTIONS LAUNCHES FIRST WEB-BASED DASHBOARD FOR CONTACT CENTERS INTEGRATING REAL-TIME & HISTORICAL DATA
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5/16/2008 12:00:00 AM
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Alterian to Acquire Leading Web Content Management Software Company Mediasurface
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5/16/2008 12:00:00 AM
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FirstWave Launches B2B Marketing Blog
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5/16/2008 12:00:00 AM
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RMG Connect Appoints Jay Cronin as Senior Partner, General Manager
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5/15/2008 12:00:00 AM
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Tata Communications and Premiere Global Services Sign License Agreement to Launch New Services In India
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5/15/2008 12:00:00 AM
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PerformanceEdge from Aspect Software Leads Contact Center Performance Management Market in Customer Satisfaction
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5/15/2008 12:00:00 AM
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Pipkins Simplifies Multi-Site Agent Adherence Monitoring with New Graphic-Based ‘RTA Global’ Tracking System
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5/14/2008 12:00:00 AM
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S&P 500 Energy Company Implements Verint Witness Actionable Solutions Quality Monitoring Software in Multi-site Competitive Replacement
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5/14/2008 12:00:00 AM
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World Alliance Financial Leads the Way in Senior Education with TDI’s Solutions
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5/14/2008 12:00:00 AM
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Stellar sponsors accounts payable conference in Melbourne, Australia
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5/14/2008 12:00:00 AM
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Procco Builds World-class Contact Centre in Bahrain with Altitude Software
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5/13/2008 12:00:00 AM
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Envision Announces 2008 Annual Customer Forum
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5/13/2008 12:00:00 AM
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NorthStar's Wealth Management Fitness Roadmap to Profitability
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5/13/2008 12:00:00 AM
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Graham Technology becomes ciboodle
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5/13/2008 12:00:00 AM
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Telephonetics Plc positive about the future at Annual General Meeting
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5/13/2008 12:00:00 AM
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Interactive Intelligence Introduces Customer Feedback Management Products
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5/13/2008 12:00:00 AM
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Using Facebook to Solve a College’s Tricky Media Challenge
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5/13/2008 12:00:00 AM
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LivePerson Raises the Bar in Online Engagement with Groundbreaking New Features
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5/13/2008 12:00:00 AM
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Three quarters of techies would recommend IT career to their children
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5/13/2008 12:00:00 AM
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Interactive Intelligence Adds Contact Center and IP Telephony Capabilities to Microsoft Office Communications Server Environments
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5/13/2008 12:00:00 AM
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VAROLII UNVEILS NEXT-GENERATION PREDICTIVE ANALYTICS FOR CUSTOMER COMMUNICATIONS
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5/13/2008 12:00:00 AM
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ABERDEEN ANNOUNCES TOP 100 MOST INFLUENTIAL TECHNOLOGY VENDORS FOR 2008
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5/13/2008 12:00:00 AM
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Web-based collaboration and communication software opens iPhone to business users
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5/13/2008 12:00:00 AM
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VAROLII LAUNCHES TOTAL SOLUTIONS™
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5/12/2008 12:00:00 AM
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Convergys Thought Leadership Speaker Series:“Companies Want More from Customer Service Outsourcing Than Reduced Costs. Now What?”
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5/12/2008 12:00:00 AM
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Large U.S. Communications Company Extends Contract with Convergys for Relationship Management Solutions
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5/12/2008 12:00:00 AM
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Garlands enhances its Collections and Debt Recovery services portfolio
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5/12/2008 12:00:00 AM
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Verint Systems Achieves Significant Patent Milestone
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5/8/2008 12:00:00 AM
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FirstWave Wins ISM’s Top 15 CRM Enterprise Software Award 2008
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5/8/2008 12:00:00 AM
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Voxify Awarded Applications Partner of the Year by Genesys Telecommunications Labs
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5/8/2008 12:00:00 AM
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SalesPage CRM Wins ISM’s Top 15 Award for 6th Consecutive Year
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5/8/2008 12:00:00 AM
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WFM Study Finds 47% Dissatisfied
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5/8/2008 12:00:00 AM
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Analysys Mason Congratulates Award Winning Kent Police Call Centre Manager
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5/8/2008 12:00:00 AM
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Convergys, Ceon and TM Forum Present a Webinar on “Capturing Customer Value: Optimizing Offer Management”
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5/8/2008 12:00:00 AM
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ABN AMRO Taiwan Uses Collections Optimization Solution from Austin Logistics
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5/8/2008 12:00:00 AM
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Financial Services Companies Optimize Customer Service and Lower Costs by Implementing Echopass Hosted Contact Center Services
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5/7/2008 12:00:00 AM
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Verint Systems to Host 12th Annual Customer Conference, Profiling Best Practices, Technology Innovation and Customer Success
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5/7/2008 12:00:00 AM
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Verticals onDemand Signs 15th Life Sciences Customer, Marking the Dawn of an Industry-Wide Conversion from Client/Server to SaaS CRM Technology
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5/7/2008 12:00:00 AM
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New Industry Research Finds That Gaps Remain in Business Process Management Maturity
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5/7/2008 12:00:00 AM
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Mellon Group of Companies Expands to Turkey
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5/7/2008 12:00:00 AM
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Kaiser Permanente’s Appointment and Advice Call Center Improves Employee Coaching and Development Activities
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5/7/2008 12:00:00 AM
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Nav N Go Chooses Loquendo TTS Automotive for their 3D Nav N Go iGO 8 Navigation Solution
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5/6/2008 12:00:00 AM
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Numara Software Launches New Version of Numara Track-It!
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5/6/2008 12:00:00 AM
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Tealeaf Introduces Customer Behavior Analysis Product Enabling Businesses to Deliver Better Online Results
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5/6/2008 12:00:00 AM
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Leading industry analyst firm positions ClickSoftware in Visionaries Quadrant in 2008 Field Service Management Magic Quadrant
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5/6/2008 12:00:00 AM
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A. O. Smith Water Products Company Wins WBR Service Award for Implementation of Vertical Solutions, Inc.'s PowerHelp
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5/6/2008 12:00:00 AM
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NextNine Named “Recognized Innovator” by the Service & Support Professionals Association
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5/6/2008 12:00:00 AM
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Tealeaf Establishes viaTealeaf Partner Network of Leading Technology Companies and Ebusiness Consultancies
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5/6/2008 12:00:00 AM
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AUTONOMY ETALK RECEIVES 2008 CRM EXCELLENCE AWARD
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5/6/2008 12:00:00 AM
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Euro RSCG Discovery Appoints Alex Bombeck President
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5/5/2008 12:00:00 AM
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Research Shows Technology Consolidation to be Key to Achieve Best-in-Class Contact Center Performance
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5/5/2008 12:00:00 AM
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Highmark Medicare Services Achieves Certification to COPC-2000® CSP Standard
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5/5/2008 12:00:00 AM
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HighPoint Solutions Expands Executive Management Team
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5/5/2008 12:00:00 AM
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“Companies Fail To Define and Deliver Complete Customer Experience”
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5/5/2008 12:00:00 AM
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Microsoft Delivers Cost-Effective Customer Support With Automated Service Agent
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5/5/2008 12:00:00 AM
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Verizon Wireless to Expand Usage of Knowledge Management Software to Enhance Customer Service
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5/5/2008 12:00:00 AM
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CosmoCom Announces CosmoCall Universe Version 5.2
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5/5/2008 12:00:00 AM
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PerformanceEdge Offers Enhanced Recording and Quality Management with Latest Product Release
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5/2/2008 12:00:00 AM
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Increase in Energy Cost, and Carbon Emissions, Inspire Green Revolution
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5/2/2008 12:00:00 AM
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Planning makes the difference for 2008 award winners
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5/2/2008 12:00:00 AM
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Silverpop Strengthens International Expansion Efforts
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5/2/2008 12:00:00 AM
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KNOVA® Customer QLogic to Present Best Practices in Service and Support at the 2008 SSPA Conference
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5/1/2008 12:00:00 AM
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TouchStar Changes the Call Center Industry by Providing Free Leads for Call Centers to Gain New Business
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5/1/2008 12:00:00 AM
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New Confirmit Data Central offers integration with the Confirmit platform
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5/1/2008 12:00:00 AM
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Garlands' employees show their talent
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5/1/2008 12:00:00 AM
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VIPdesk and Interactive Intelligence Present Joint Webinar on Building a Successful Remote Call Center Agent Program
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4/30/2008 12:00:00 AM
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Speech recognition and biometrics vendor strengthens UK consultancy team with new senior appointment
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4/30/2008 12:00:00 AM
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Online Advertised Job Vacancies Fall Sharply in April
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4/30/2008 12:00:00 AM
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Coordinated Systems’ Inc. Call Recording Solution Now Rated “Avaya Compliant”
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4/30/2008 12:00:00 AM
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Verint Witness Actionable Solutions’ Quality Monitoring/Recording Software Receives “Gvalidated” Designation from Genesys
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4/30/2008 12:00:00 AM
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Verizon Business Awarded Genesys Gold Suite Certified Partner Status in US and Canada
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4/30/2008 12:00:00 AM
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Touchpaper® Announces IT Asset and Computer Lifecycle Management Solution with New Version of IT Business Management (ITBM™) Suite
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