Help Web Visitors Help Themselves
Presented By: Nuance
What happens when customers try to self-serve from your company’s Web site?
If it’s like most, 58% of them won’t find what they’re looking for and will call customer service to speak to a live agent. It’s not for lack of trying, either. 70% of those who give up have spent more than a half-hour scouring FAQs, knowledge bases and search results.
Intelligent virtual assistants can help avoid precisely this kind of customer frustration.
Download our new eBook to learn how Web virtual assistants:
- Save money by reducing live agent interactions by more than 40%.
- Provide the kind of Web self-service experience that becomes a market differentiator and spurs brand loyalty.
- Leverage natural language technology to deliver the conversational self-service experience consumers prefer.
The eBook also includes videos showing how major brands are using Web virtual assistants to wow customers. Download the eBook now.