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The Added Business Benefits of Text Message Surveys

NICE Systems

Presented By: NICE Systems

With the ever increasing growth in mobile devices which offer an array of applications offering customers everything from buying flights online to recording their favorite TV program, it is perhaps easy to forget that these devices still have the basic function of SMS (text) messaging. This new white paper from NICE will cover surveying best practices and will offer a range of recommendations that can be implemented in your organization immediately. The paper also presents a channel comparison by response rate and speed of response, and a look into the value to be gained from utilizing SMS as a feedback channel.


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