You Have Them at 'Hello' - Progressing Beyond Predictive Dialers to Eliminate Call Latency
One of the most talked-about commercials on the 2014 Super Bowl was a Radio Shack ad in which two store clerks get a phone call saying “It’s the ‘80’s - they want their store back.” A horde of the decade’s icons stream through the door, including Mary Lou Retton, Hulk Hogan, ALF, horror movie doll Chucky and many others. They strip the place bare and it is instantly renovated into a modern retail environment displaying contemporary merchandise.
In the contact center world, one holdover with ’80s roots now in the midst of a similar transformation is the predictive dialer. From its inception, traditional predictive dialing was a game-changing productivity booster in outbound operations, enabling agents to go from talking to customers just 10-15 minutes per hour to 40 minutes or more per hour. Read about the next generation of dialers. Read, You Have Them at ‘Hello' - Progressing Beyond Predictive Dialers to Eliminate Call Latency.
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