Making Next-Gen Contact Center Agents Successful in the Digital Era
Presented By: eGain
Global 500 companies are making their contact center agents successful in the digital economy.
In this document you will learn how:
- Your agents can best communicate with the digital consumer brought up with tablets
- To make self-service ‘smarter’ for your customers
- To share training materials when attention span is less than 12 seconds
Download and read how to make next-gen contact center agents successful!