The Inner Circle Guide to Customer Contact Analytics
A primary research report produced by leading contact center analyst firm ContactBabel, the “Inner Circle Guide to Customer Contact Analytics” provides an in-depth industry look at customer contact analytics, which now includes speech analytics, multi-channel interaction analytics, and behavioral analytics.
Readers will learn:
- Primary uses of Customer Contact Analytics
- How to build a business case, including how to estimate ROI
- The technology that drives speech analytics
- Overall market landscape