Creating the Contact Center of the Future - Combining Technology, Customer Insight and Multi-Channel Support
Businesses must find better ways to provide customer service where and when customers want it. They can attempt to accomplish this goal by improving responsiveness on traditional channels, increasing the focus on meeting the needs of mobile customers, and offering support on social media. Catering to these changing preferences will require process and technology changes, creating the need for executives to examine their businesses to determine the ideal mix of assisted and self-service options required. Download this article to learn how to act now to attract and retain customers and remain viable as a business.
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