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A Practical Guide to Forecasting, Planning, and Decision-Making in an Era of Significant Uncertainty

The contact center industry has always been able to successfully quantify and predict change. Until now. With more random and unpredictable changes in volumes and contact content, the standard planning approach no longer applies. Planners need better, more innovative tools. Find out what new forecasting and planning tools are available to handle all the business change and uncertainty.

 

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