Did you know that 72% of customers are frustrated with inconsistent service and frustration drives customers to your competitors? The solution is really not as complicated as it sounds. Learn how a cloud-based solution can integrate all of your communication channels across all business units, regardless of size or infrastructure. In this eBook, you’ll learn four easy ways to unify the customer journey.1. Ensuring a consistent experience2. Reducing customer effort while cutting costs3. Implementing fewer disruptions in service4. Making it easy to leverage callback when and where needed
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