Why it Makes Sense to Adapt an All-in-One Solution for Telephony and Connectivity to the Cloud
In developing a connectivity plan for telephony and contact center operations in the cloud, many companies are still using a vendor selection model better suited to ordering from a 1960s takeout Chinese food menu: choose one from Column A and one from Column B. That approach may work when the options are fried rice or fried noodles, but it’s considerably less effective when implementing a seamless cloud connectivity solution using the telecom services of one vendor and the cloud contact center software of another supplier. Organizations wind up spending too much time on managing multiple relationships and keeping divergent vendors on the same page.
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