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2017 Contact Center Budget Planning RFP Guide

USAN

Presented By: USAN



 Be prepared to ask the right questions of your contact center vendor.  

Questions Covered in Guide:     usan.dec2017

      IVR
    ACD
    Custom Agent Desktop
    Outbound Campaign (Dialer)
    Audio Monitoring/Recording
    Screen Monitoring/Capture
    Agent Scoring
    CHAT (External)
    Email (External)
    SMS
    Workforce Management
    Hosted/Cloud-Based Services
    Omnichannel
    Security

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