Improve Call Center Performance through Better Hiring - 5 Key Strategies
Presented By: HireIQ
Despite significant investments in self-service technology over the years, many customer interactions still end up in a company’s contact center. With myriad resources at their disposal, customers often conduct considerable research in advance and are better informed. Therefore, these interactions tend to be more complex in nature and require agents who have excellent communication, language and critical thinking skills in order to deliver an exceptional customer experience. The role of the hiring process has never been more important. In this white paper you’ll be introduced to five strategies to improve the hiring process that have proven effective in reducing hiring costs, reducing attrition and increasing contact center performance.