A Time to Fix Back Office Operations
Presented By: Aspect
A leading business intelligence magazine reported that 73% of human resources and 60% of knowledge needed for the customer experience resides in the back office. Are you employing the right practices, tactics and systems to improve your back-office operating units?
Read the Aspect sponsored DMG Consulting whitepaper “It’s Time to Fix Back-Office Operations” and learn how to transform your back-office operating model to drive a higher quality organization resulting in lower costs, an enhanced customer journey and more engaged employees.