NICE Adaptive WFO: Happier agents and a better experience for your customers!
How can today´s manual and repetitive WFO processes be transformed? Let NICE show you how with Adaptive Workforce Optimization!
Build up a detailed picture of all your agents – their strengths, habits and preferences – and use the data to ensure they get the calls they’re best suited to handle. The result? Happier agents and a better experience for your customers
- Increase service levels through intelligent scheduling and forecasting
- Reduce manual processes associated with onboarding
- Improve CSAT through a tighter alignment between customer experience and agent performance
- Build employee retention through personalized engagement plans
Download our e-book to learn more about Adaptive WFO and transform your contact center!