Home > White Papers > Featured White Papers

Cutting Through the Noise - How to Proactively Respond to the Voice of the Customer

inContact

Presented By: inContact



Capturing the Voice of the Customer (VoC) has become one of the top goals driving customer engagement. According to an April 2012 Aberdeen Group report Customer Feedback Management: Leveraging the Voice of the Customer to Amplify Business Results, companies successfully leveraging VoC programs within their customer management activities accomplish year-over-year performance gains such as a 28.3% increase in annual company revenue and 14.5% increase in customer satisfaction.

 

SIGN IN BELOW TO READ THIS WHITE PAPER

Please sign in below to continue