Telephone Consumer Protection Act (TCPA) Guide for Contact Centers
Presented by DMG Consulting and sponsored by CallMiner
Upcoming changes in outbound dialing legislation and consumer protection regulations, specifically changes to the Telephone Consumer Protection Act (TCPA), have the outbound dialing sector scrambling.
Companies of all sizes in most verticals (with exception of fundraising and political campaigns), including outsourcers who use outbound technology to reach customers and prospects, are struggling to interpret and understand exactly what these new rules mean, their potential impact, and how to apply them.
This guide is intended to provide:
· A concise summary of the TCPA statute and related regulations
· An explanation of the new rules and their known impacts on enterprises (the organizations making the outbound contact) and recipients (people on the receiving end of the interactions).