Compliments of: VPI
Traditional QA has reached the end of its life cycle – it is too cumbersome to embrace the latest customer mindset and often contributes to customer dissatisfaction, organizational turmoil and reduced agent morale. The new, intelligent QA systems automate workflow and rapidly identify insights into critical business and customer experience issues and opportunities. Perhaps most importantly, Quality Assurance now encompasses the entire process of doing good business throughout your contact center.
Download your complimentary copy of the white paper to learn:
• About the impact of the increasingly social and self-servicing customer on your QA program.
• How the next generation of QA solutions automate low-value, time-consuming tasks that do not require human input.
• How to leverage analytics to focus your QA efforts on uncovering more valuable operational and customer insights than ever before.
• How to effectively and affordably adopt the new QA approach in your organization today.
• About the importance of integrating QA, customer feedback and training.