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AI, Chatbots and Virtual Agents: The Threat to Mankind and the Contact Center

Creative Virtual

Presented By: Creative Virtual



AI, Chatbots and Virtual Agents: The Threat to Mankind and the Contact Center

Academic and industry experts are warning about the dangers of AI – predicting everything from a huge loss of jobs to the end of the human race. But what does this really mean for mankind and the contact center? This whitepaper discusses the warnings about AI, the inflated expectations for chatbots created by unrealistic promises in the marketplace, and the reality of using these technologies in the contact center and for automated self-service.

This whitepaper will guide you through:

A realistic view of AI and chatbots in the customer experience space

The impact of chatbots and virtual agents on the contact center

Why chatbots should use a combination of self-learning and human input

How humans and machines can work together in harmony to provide perfect customer service

Leveraging AI and chatbots to prepare your contact center for the future

CLICK HERE to download your copy of the whitepaper!