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5 Initiatives to Make Your Contact Center an ACA Customer Service Powerhouse

A market transformation like the Affordable Care Act brings the excitement and possibility of technology advances, process improvements, and a new outlook to increase business with exceptional customer service. For the ACA, five contact center initiatives, working together, can generate measurable improvements in the customer experience. Read how, from Jennifer Wilson Peevey, Solutions Marketing Manager for Insurance & Healthcare at Interactive Intelligence, Inc.

 

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