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Session 3 “Jump Start Motivation – How to Motivate and Inspire your Agents for Higher Performance and Increased Profits”
Your agent’s work is repetitive. After eight hours, they have had it. As a manager you need ideas, both motivational and inspirational to create a continuous atmosphere of enthusiasm. For 25 years Judy McKee has been inspiring and motivating call center agents and their managers.
Take this 40 minute down-to-earth, easy to apply training class filled with real life situations.You will learn
· The two biggest keys to motivation that will make it easier for you to jump start your agents.
· The two BEST motivators and why they work in every call center.
· How to manage the un-motivated.
· Find out 7 de-motivators to eliminate.
Find out 7 things to do that motivate, inspire and activate leading to increased sales and service levels.