About the Hong Kong Call Centre AssociationThe association has a mission to help local organisations improve their contact centres and customer service by deploying the best management practices and latest technologies. The HK CCA has grown to include over 150 individuals and corporate members in both Hong Kong and Southern China and supports its members through annual benchmarking studies, site visits, awards competitions, training seminars, speakers and many social events.
Call Centre Association (CCA) was formed by a group of call centre users in September 1999. The association has a mission to help local organisations in improving their customer service by deploying the best management practices and latest technologies. It aims to promote excellence in three main areas: Process Improvement, People Management and Technology.
Objective and Mission
Call Centre Association (CCA) is a non-profit organisation representing the entire on-line customer service and interaction in Hong Kong. We invite all companies and organisations that engage in on-line customer interaction to join the association for promoting the well being of the industry.
We are committed to improve customer satisfaction by supporting members in continuous qualityimprovement and productivity growth of customer service and interaction centre operations.
Benefits
To encourage the participation of the call centre practitioners and to provide better service to our members, the Executive Committee of Call Centre Association has updated the membership fees for different categories of membership and further refined the membership schemes for the year 2006 into 4 categories including Corporate Membership, Corporate Membership for Small and Medium Call Centres , Corporate Membership for PRC and Individual Membership
Gain invaluable insights for your company and grow your personal knowledge and worth to the industry by joining us as a member. Corporate and Individual membership, renewable on a yearly basis, annual membership starts in May 1, 06--April 30, 07.