Government of the Arab Republic of Egypt
Ministry of Communications and Information Technology
As companies look to diversify, Egypt can leverage its unique assets to capture niche markets in IT services
Egypt has:
° Highly developed telecom/contact center infrastructure
° Highly skilled labor force – low wages and relatively low attrition rates
° Multi- lingual capabilities
° Strong government support – government training programs
° Competitive Wages
° There are several contact center precedents in Egypt , despite the significant global and regional competition
Egypt Strengths
° More than 35,000 new engineering and 15,000 support jobs
° Additional $800 million in export revenues - Approximately 5% addition to Egypt ’s current export revenues
° Egypt established as Top 10 global player in global offshore
° IT/Engineering/Service Center market
° Egypt recognized as #1 regional provider of IT content/product/services
° Egypt ’s growing reputation leads to increasing interest in BPO, KPO,
° R&D and other service areas
° High-profile skill-led and export-focused sector acts as a catalyst for driving further reforms in education system, financial institutions and regulatory environment
Download Materials
° Assessment of Egypt’s Potential as a Competitive Location for Offshore Services
° Xceed Contact Center – Diversifying on Existing Strengths- A Datamonitor White Paper
° Emerging Opportunities Offshore Outsourcing in Egypt
° Contact Centre Outsourcing in Egypt: Xceeding the Offshore Imperitive