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Digital Transformation and Customer Service – What You Need to Know to be Successful

[24]7

Presented By: [24]7



October 19, 1:00 pm Eastern

Presented by Vijai Shankar - Senior Director of Industry Marketing, [24]7

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About the Webcast

Digital transformation. It’s disrupting every industry and impacting how you deliver a great customer experience. Companies that ignore it risk their very survival; but those that embrace it can dramatically improve customer satisfaction and drive greater value – without driving additional costs.
 
Join our live webinar and learn:
• Why digital transformation needs to be a focus in customer service.
• How some top companies are using technology to maximize customer satisfaction and drive revenues.
• How to separate facts from fiction while transforming the digital customer experience.

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About the Presenters

Vijai Shankar, Senior Director of Industry Marketing, [24]7

Vijai brings more than 15 years of experience in enterprise software to his role as Senior Director of Industry Marketing at [24]7, Inc. His responsibilities include leading retail marketing research and strategy. Prior to [24]7, Vijai held senior marketing positions at Kony, Genesys and VeriSign where he was responsible for product marketing, messaging, go-to-market and communications for strategic products and drove new customer acquisition programs in key verticals.