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Next Generation Customer Experience

 March 27- March 29, 2018

JW Marriott Phoenix Desert Ridge Resort & Spa

The Conference for CX Innovators

NGCX (Next Generation Customer Experience) is where America's top executives responsible for customer experience meet, get inspired, and strategize for 2018 and beyond. From retail, finance, healthcare, hospitality and much more – NGCX is for innovators that want a world class customer experience strategy. This community is one-of-a-kind and the perfect balance of quality, quantity and variety.

Launched in 2011, Next Gen Customer Experience brings together senior level customer experience executives across all industries to discuss the latest customer experience strategies across all channels and touch points. If you want to develop a cutting-edge CX strategy or benefit from focused networking, Next Generation Customer Experience is an event you can't miss.

Next Generation Customer Experience differentiates itself from other CX related events by offering unparalleled quality. Here is what Next Generation Customer Experience goes above-and-beyond to deliver:

  • More structured networking. Meet the right people—on your terms. Attendees make career-changing introductions and leave with new friends, partners, and clients.
  • More case studies delivered by senior level customer experience executives to provide a rare chance to benchmark both within and outside your industry and walk away with new best practices. Case studies are shorter to make sure they focus on key takeaways.
  • An invite-only VP think tank that allows for senior level customer experience executives to brain storm innovative new concepts and address their unique challenges in a closed-door environment.
  • Months of market research validated and approved by a cross-industry advisory board of senior level executives to ensure that the content is relevant, unique and addresses the most pressing customer experience challenges.
  • Interactive roundtable discussion groups (4 separate roundtable time slots this year) to allow peer-to-peer idea exchange and help you get answers to your most pressing challenges.

Download the agenda: http://bit.ly/2hhGHVE