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Orlando - ICMI Contact Center Expo & Conference

ICMI Contact Center Expo & Conference 2017

May 22 – 25, 2017

Walt Disney World® Resort | Orlando, FL

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ICMI Contact Center Expo & Conference brings together contact center professionals who have a passion for improving the customer experience, employee engagement, and overall operations of their organization. This industry event fosters a collaborative environment where like-minded pros can share ideas and success stories, where they can get hands-on training through workshops and interactive sessions, where they can explore the latest services and technology, and where they can even get a ‘behind the scenes’ tour of a local contact center. This year, the conference is introducing new learning tracks, new speakers, new keynotes, new contact center tours, new exhibitors, and even a new program exclusively for executives.   If you’ve been to Contact Center Expo & Conference before, you’ll want to come back. If you have never been, this should definitely be the year you see what it’s all about.

7 New Learning Tracks:

  • Contact Center Metrics: Determining what to measure and how to interpret data to improve operations
  • Customer Experience: Discover what is important to your customers and learn innovative methods for improving the customer experience
  • Employee Engagement: Strategies for managing employees in the contact center focusing on retention, coaching, stress and attendance
  • Foundational Best Practices: Learn how to make immediate improvements in your contact center through critical sessions focused on best practices and actionable ideas
  • Future Trends in Customer Service: The customer service landscape is constantly changing, this track will provide insight into future trends and expectations
  • Omnichannel Best Practices: Discover key insights for delivering a seamless cross-channel experience for best in class customer service
  • Optimizing Your Workforce: Learn how to drive increased productivity and efficiency in your contact center through improved workforce optimization

Register with code CRMX and you’ll receive $100 off current pricing.

To learn more about the conference, visit ICMI.com/CCExpo or contact Sandra Kemp at skemp@icmi.com