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London - The 6th Annual Customer Experience World Conference

The 6th Annual Customer Focus Summit 2017
23rd May/ Prospero House, London
Future-proof your business: customer service strategies for 2020 and beyond

The Customer Focus Summit is a must-attend event for all senior professionals interested in customer experience, brand management, social media, and service delivery.

Join panel discussions led by highly recognised brands. Join in with your peers on discussion groups and workshops. Enjoy case studies that will provide you with key takeaways on:

• Anticipating changing customer expectations
• Keeping brand loyalty alive
• Developing service strategies to cater to changing consumer lifecycles
• Building an effective multi-channel strategy
• Designing customer-centricity into the organisation and product from the start
• Delivering the right service in the right channel at the right time

Customer Focus Live is the only established international event that brings together the industry’s foremost innovators in Customer Experience. With a global footprint, the mandate of speakers at the CFL is to inspire, engage and challenge the audience to be better in a highly competitive marketplace.

The programme, carefully curated by the team of Business Reporter, highlights organisations that stand-out in their customer-centric approach, yet also features those trying to change perceptions, traditions and strategy to transform their organisation for a new customer-centric era.

In 2017, this summit will be co-located with the Digital Content Summit giving you the opportunity to compare notes with digital marketing experts on how to communicate effectively with your audience, best practices in multi-channel communications, and using data to fully understand what the consumer wants.

The agenda features exclusive insights, case-studies and debates that decipher a constantly evolving sector. You will leave armed with actionable insights that you can implement in your organisation, ideas that will help your organisation thrive by engaging successfully with tomorrow’s customers.