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4th Annual Contact Centers Philippines

14 – 15 June 2017 | The Peninsula Manila  

Changing customer expectations, digitisation and new technological innovations continue to dominate and drive the evolution of Philippines’s contact centers. In an increasingly dynamic and fast-changing operating environment, contact centers need to actively transform and refocus on aligning people, processes and technologies to deliver great customer experience and operational excellence. 

  How can Philippines continue to be the contact center capital of the world by continuously improving business performance to drive value creation and meet the expectations of tomorrow’s customers? 

 The 4th Annual Contact Center Philippines will zoom in on the latest contact center technologies such as ‘chatbots’, evaluate key strategies on building successful omni-channel experiences and review how you can streamline operations and ensure a future-ready workforce – critical to elevating the performance, quality and the delivery of services in your contact center. 


Download the brochure at: http://bit.ly/2oomQ4q