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Customer Contact Week - First Industry Event of 2018

CRMXchange

Presented By: CRMXchange



After nearly two decades, one of the industry’s flagship events has made a concession to the changing face of communicating with customers. Call Center Week (CCW) was launched in 1999 as an annual event to promote best practices in agent training, emerging technologies, performance metrics, quality assurance, cost reduction and other key concerns in customer service.


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