Cisco Customer Contact Solutions Help Define Next Chapter in Customer Service

Powerful developments in the contact center market are opening up tremendous new opportunities to connect with customers in ways never before possible. New applications and advanced technologies are continually entering the market. You need to collaborate with a company that has the expertise and vision to help you take advantage of these opportunities quickly and successfully.

Cisco offers a robust and flexible line of proven contact center solutions that are in use today in many real-world networks. As the market evolves to encompass IP Communications, nobody has more experience with IP and IP telephony than Cisco. And nobody understands better how to migrate companies from traditional equipment to IP environments. Cisco Customer Contact Solutions allow businesses to:

  • Migrate at their own pace. Cisco Customer Contact Solutions interoperate with traditional ACDs, interactive voice response (IVR) systems, computer telephony integration (CTI), and time-division multiplexing (TDM) infrastructures, providing a smooth migration path to an IP infrastructure.
  • Create a virtual customer service operation by tapping agent skills and availability anywhere at any time. IP’s inherent built-in distributed nature makes extending the network easy compared with traditional systems requiring costly and complex line extensions.
  • Be fully responsive to customers by responding to them in whichever way they choose—through voice,Web chat, Web collaboration, or e-mail.
  • Integrate call center functionality smoothly into the organization’s infrastructure through the complete, feature-rich Cisco IP Communications solution—including the call control, IP infrastructure, and IP phones that are all built on the Cisco AVVID (Architecture for Voice, Video and Integrated Data) network infrastructure.
  • Create cross-organizational collaboration by making customer service an integrated part of the company, rather than a separate entity.

Wherever you are in the continuum of TDM-to-IP evolution, Cisco has the tools, technologies, experience, and partners to help you get where you need to be at a pace that is comfortable for you—but fast enough to help you stay in front of your customers’ ever-increasing demands.

 

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