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Telerx - Using Aspect Software™ solutions to gain the benefits of VoIP
Presented By:
Aspect
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The Problem:
– Provide clients with increased flexibility to expand
– Leverage current infrastructure investments
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Solution:
Combine Aspect® Uniphi Connect—an innovative hybrid solution that enables the deployment of both
time-division multiplexing (TDM) and Internet Protocol (IP)-based agents on a single platform—with
existing Aspect® CallCenter® ACDs, high-volume call routing solutions.
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Result:
– Cost-effective global expansion
– Maximum leveraging of capital investments
– Virtual contact center capabilities
– Access to new labor pools
To read the entire case study click here.
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