StarTek, Inc. - Aspect® DataMart™ Ensures Data Quality and Helps Company Deliver Results

• The Problem:
  
  – Easily consolidate data from multiple applications and sites.
  – Ensure accuracy and data integrity.
  – Increase satisfaction among internal employees and external customers.
  – Enhance contact center effectiveness and productivity.
  
  
• Solution:
  
  Aspect DataMart, from the Aspect Software Contact Center Performance Optimization product line,
  allowed StarTek to synchronize people, technology and processes. Aspect DataMart gathers and
  consolidates information from one or more contact data center applications, such as automatic call
  distributors, voice portals and workforce management solutions, as well as from any custom data
  sources, to deliver an enterprise-level view of contact center operations.
  
  
• Result:
  
  – Provided centralized location for data collection.
  – Reduced costs.
  – Enhanced operational productivity.
  – Increased accuracy of reports and data information.
  – Improved client satisfaction.