Nationwide Building Society

• The Problem:
  
  Nationwide is the largest Building Society in the world, providing a broad range of retail financial services to its 11 million members in the UK . Products and services offered include mortgages, savings, banking, credit cards, insurance, investments, loans and pensions.. As a mutual organization, Nationwide is owned by and managed solely for the benefit of its members. The company needs to deliver a highly personalized service that offered its members long-term value.
  
  
• Solution:
  
  Portrait to optimize the value of the customer interaction.
  
  
• Result:
  

  Nationwide has seen significant benefits since implementing Portrait software:

  • Incremental sales are running over 200% of original targets
  • The Portrait implementation paid for itself within 2 years
  • Nationwide anticipate a greater than 200% return on investment

  Click here to read the entire case study.